Terms & Conditions

Last Updated: May 2026

These Terms & Conditions govern the use of the Safeaid Services website and all training services provided by Safeaid Services.

By booking training, using our website, or engaging our services, you agree to these Terms & Conditions.

About Us

Safeaid Services provides regulated and non-regulated first aid training courses to businesses, schools, organisations, and individuals throughout the UK.

Use of Website

When using our website, you agree to:

• Comply with all applicable laws and regulations
• Not misuse, interfere with, or attempt to gain unauthorised access to our systems or data
• Not submit false or misleading information
• Not send spam, phishing, or abusive communications
• Not reproduce or misuse website content without permission

Safeaid Services reserves the right to restrict or terminate access to our website where these Terms are breached.

Intellectual Property

All content, materials, documents, branding, course materials, graphics, and resources provided by Safeaid Services remain the intellectual property of Safeaid Services unless otherwise stated.

No materials may be copied, reproduced, distributed, or used for commercial purposes without prior written permission.

Course Bookings

Open Courses (Individual Bookings)

Bookings for open courses are confirmed once:

• Payment has been received in full; and
• A booking confirmation has been issued by Safeaid Services.

Places are subject to availability.

 

In-House Training (Schools, Businesses & Organisations)

In-house training bookings are considered confirmed once:

• A course date has been agreed; and/or
• A booking confirmation email has been issued by Safeaid Services.

It is the responsibility of the customer to ensure any internal approval procedures, including purchase orders, are completed before booking.

Internal procurement procedures do not affect or invalidate a confirmed booking unless expressly agreed in writing by Safeaid Services prior to confirmation.

Due to the nature of inset days and reserved training dates, Safeaid Services may decline other work once a booking is confirmed.

Payment Terms

Open Courses

Full payment is required at the time of booking.

Bookings are not guaranteed until payment has been received.

In-House Training

Payment for all in-house training is due within 14 days of booking unless otherwise agreed in writing.

Safeaid Services reserves the right to request payment in advance before delivery of training.

 

Cancellation & Refund Policy – Open Courses

If you are unable to attend an open course, notification must be provided in writing.

Refunds will apply as follows:

• 30 days or more notice: Full refund minus £30 + VAT administration fee
• 7–29 days notice: 50% refund
• Less than 7 days notice: No refund
• Less than 48 hours notice or non-attendance: Full fee payable

Failure to attend a booked course will be treated as a cancellation.

Safeaid Services reserves the right to make reasonable exceptions at its sole discretion.

 

Transfer Policy – Open Courses

Transfers to alternative course dates may be permitted subject to availability.

• 7 days or more notice: One transfer permitted free of charge
• Less than 7 days notice: Transfers are not permitted

Each booking may only be transferred once.

Further changes will require a new booking at full cost.

Safeaid Services reserves the right to make reasonable exceptions at its sole discretion.

 

In-House Training Cancellation Policy

Due to the reservation of trainer availability, certification preparation, administration, and loss of alternative business opportunities, all confirmed in-house training bookings are binding.

Once an in-house training booking has been confirmed:

• Dates cannot be amended or transferred
• Cancellation charges will apply regardless of internal procurement procedures

Where training dates are reserved for inset days or other peak-demand periods, Safeaid Services reserves the right to charge the full booking value from the point of confirmation.

Cancellation charges are as follows:

• More than 30 days notice: 50% of total booking fee payable
• 30 days or less notice: 100% of total booking fee payable

Failure to proceed with confirmed training dates will be treated as cancellation.

Any amendments or rescheduling are entirely at the sole discretion of Safeaid Services.

 

Suspension of Services

Safeaid Services reserves the right to:

• Suspend future bookings
• Refuse acceptance of additional bookings
• Withhold future training services

where invoices remain unpaid beyond agreed payment terms.

 

Late Payments

Safeaid Services reserves the right to:

• Charge statutory interest under the Late Payment of Commercial Debts (Interest) Act 1998
• Recover reasonable debt recovery costs
• Suspend future services where accounts remain overdue

Attendance & Certification

Learners must:

• Attend all required sessions
• Arrive on time
• Successfully complete required assessments

Late arrival or non-attendance may result in refusal of entry to training.

Certificates will only be issued where course requirements and assessment criteria have been successfully met.

 

Regulated Qualifications

Where applicable, qualifications are delivered in accordance with awarding organisation requirements, including Qualsafe Awards and Ofqual regulations.

Certificates remain valid for the specified qualification period only.

It is the learner’s responsibility to renew qualifications before expiry.

 

E-Certificates & Replacement Certificates

Certificates are generally issued electronically to the email address provided at booking.

Replacement certificate charges:

• Safeaid Services certificate: £10 + P&P
• Qualsafe certificate: £25 + P&P

Customers are responsible for ensuring learner details and email addresses are accurate.

 

Fitness to Train

First aid training involves practical activities.

By attending training, learners confirm they are physically capable of participating.

Learners must notify Safeaid Services in advance of:

• Medical conditions
• Injuries
• Disabilities
• Additional support requirements

Safeaid Services will make reasonable efforts to accommodate learners where possible.

 

Liability

Safeaid Services accepts no liability for:

• Incorrect information provided by customers
• Failure by learners to follow instructions
• Indirect or consequential losses
• Delays caused by circumstances beyond our control

Nothing within these Terms excludes liability for death or personal injury caused by negligence.

Changes to Services

Safeaid Services reserves the right to:

• Change trainers
• Change venues
• Amend course dates where reasonably necessary
• Cancel training due to operational or unforeseen circumstances

Where Safeaid Services cancels training, customers will be offered either:

• An alternative date; or
• A refund where appropriate

Force Majeure

Safeaid Services shall not be liable for delays, cancellations, or failure to perform obligations due to events beyond reasonable control, including but not limited to:

• Severe weather
• Illness
• Transport disruption
• Government restrictions
• Industrial action
• Utility failures

 

Data Protection

Safeaid Services processes personal data in accordance with UK GDPR and applicable data protection legislation.

Information is collected for:

• Course administration
• Certification
• Customer communication
• Legal and regulatory obligations

Please refer to our Privacy & Cookie Policy for full details.

Changes to Terms

Any variation to these Terms & Conditions must be agreed in writing by Safeaid Services.

Verbal statements or informal discussions do not amend these Terms & Conditions.

Safeaid Services reserves the right to update these Terms at any time.

Governing Law

These Terms & Conditions are governed by the laws of England and Wales and subject to the exclusive jurisdiction of the English courts.

Contact Details

Safeaid Services
West Midlands House
Gipsy Lane
Willenhall
West Midlands
WV13 2HA

Telephone: 01902 482420
Email: enquiries@safeaidservices.co.uk
Website: https://www.safeaidservices.co.uk