Privacy Policy
Privacy & Cookie Policy
Last Updated: May 2026
Safeaid Services is committed to protecting your privacy and handling your personal information responsibly and securely in accordance with UK GDPR and applicable data protection legislation.
This Privacy & Cookie Policy explains:
- What information we collect
- How we use it
- How we store it
- Your rights regarding your personal information
- How we use cookies on our website
By using our website or services, you agree to the terms of this Privacy & Cookie Policy.
Who We Are
Safeaid Services provides regulated and non-regulated first aid training services throughout the UK.
For the purposes of data protection law, Safeaid Services is the data controller responsible for your personal information.
Information We Collect
We may collect and process the following personal information:
Customers & Learners
- Name
- Address
- Telephone number
- Email address
- Booking details
- Payment information
- Course attendance records
- Certification information
Website Users
- IP address
- Browser type
- Device information
- Website usage information collected through cookies and analytics
Staff & Trainers
- Employment details
- Qualifications and certifications
- Payroll and payment information
- Emergency contact details
Special Category Data
In limited circumstances, we may collect information relating to medical conditions or accessibility requirements where necessary to:
- Support learner participation
- Ensure safe delivery of training
- Meet legal or regulatory obligations
This information will only be collected where necessary and handled securely.
How We Use Your Information
We may use your information to:
- Process course bookings
- Deliver training services
- Issue certificates
- Respond to enquiries or complaints
- Manage accounts and payments
- Maintain training records
- Meet legal and regulatory obligations
- Improve our website and services
- Send relevant course updates or marketing communications where permitted
Marketing Communications
We may contact you regarding:
- Upcoming courses
- Refresher training
- Relevant offers or updates
You may opt out of marketing communications at any time by:
- Clicking the unsubscribe link in emails
- Contacting us directly
We will never sell your personal information to third parties.
Lawful Basis for Processing
We process personal information under one or more of the following lawful bases:
- Contractual necessity
- Legal obligation
- Legitimate interests
- Consent (where required)
Sharing Your Information
We may share information with:
- Awarding organisations such as Qualsafe Awards
- Certification bodies
- Payment providers
- Professional advisers
- Regulatory authorities where legally required
We only share information where necessary and appropriate.
Data Security
Safeaid Services takes reasonable technical and organisational measures to protect personal information against:
- Unauthorised access
- Loss
- Misuse
- Disclosure
- Alteration
Data Retention
We only retain personal information for as long as necessary to:
- Deliver services
- Meet legal obligations
- Maintain certification records
- Resolve disputes
Retention periods may vary depending on the nature of the information and regulatory requirements.
Cookies & Website Analytics
Our website uses cookies and similar technologies to:
- Ensure website functionality
- Improve user experience
- Remember preferences
- Analyse website traffic and performance
- Support website security
Cookies are small text files stored on your device when visiting a website.
We may use third-party services such as Google Analytics to help us understand how visitors use our website and improve our services.
When visiting our website, you will be given the option to accept or manage cookies through our cookie banner.
You can also manage or disable cookies through your browser settings at any time.
Please note that disabling certain cookies may affect website functionality.
Your Rights
Under UK GDPR, you have the right to:
- Access your personal information
- Request correction of inaccurate information
- Request deletion of your information where appropriate
- Restrict or object to certain processing
- Withdraw consent where applicable
- Lodge a complaint with the Information Commissioner’s Office (ICO)
Contacting Us
If you have any questions about this Privacy & Cookie Policy or how we handle your data, please contact:
Safeaid Services
West Midlands House
Gipsy Lane
Willenhall
West Midlands
WV13 2HA
Telephone: 01902 482420
Email: enquiries@safeaidservices.co.uk
Website: https://www.safeaidservices.co.uk
Complaints
If you are unhappy with how we handle your personal information, you have the right to complain to the Information Commissioner’s Office (ICO).
Website: https://ico.org.uk
Our Community Work
Safeaid Services have always been pro active with projects to help the local community.
Got Questions?
Whether you've got an idea of what training you need, but just require a little more information or if you're looking for some guidance and free advice regarding your first aid training needs then we've got you covered. Check out our FAQ page for commonly asked questions, alternatively, just get in touch and let us put your mind at ease.
Testimonials
We have worked closely with Safeaid Services for over 15 years. They have always delivered amazing, well planned and precise First Aid training to our staff and we always get positive feedback regarding their facilities and most importantly; friendly knowledgeable trainers. They have delivered a tailor-made package for our workforce of over 200 employees.
We have used Safeaid Services for a number of years to deliver first aid training to our staff. All the instructors are professional and friendly. The practical aspects of the course are fun, which makes the content easy to remember. We would highly recommend this training to others.
Safeaid Services provide first aid training to staff within our schools and have done for many years. Not only is their training excellent, but their customer service and efficiency when we need support is also on point. The facilitators and the rest of the team are very friendly and helpful, as well as being experts in their field. Overall a great service to our schools.
We have used Safeaid for a number of years and we have always received excellent service. This company is a pleasure to do business with. We use Safeaid to provide First Aid Training to our young work-experience students, the students are always well-engaged during the course. The trainers are all extremely knowledgeable and ensure the training is interactive, fun and relative to the age group.
What a brilliant experience! Stu is very professional, and his knowledge is invaluable, he made us feel very welcome and relaxed, as all courses, they are very daunting at first! Leaving the course we have learnt so much and are confident in using our first aid skills when necessary. The course equipment varied and allowed us to practice on different scenarios to get a real life experience! Thank you Safeaid, would definitely recommend to anyone looking to train their employees!
Just completed a two day PAED course at the Willenhall facilities with Stu. The facilities were perfect he made everything very accommodating. First course I have ever been on and actually enjoyed it and had fun while learning. The resources you get to practice on are absolutely fantastic! Couldn’t recommend enough 🙂 thank you again.
Attended a 2 day First Aid course. Course leader Stuart was brilliant, knowledge was second to none and all techniques shown were made easy to understand by his explanations. He gave us the confidence to be able to treat casualties when needed. Safeaid thoroughly recommended for all first aid training requirements.
Some of Our Clients Who Had Regulated First Aid Training West Midlands
Contact Us
West Midlands House
Gipsy Lane
Willenhall
West Midlands
WV13 2HA
01902 482420
07977 510369
enquiries@safeaidservices.co.uk
Our Courses
Training Centres In Birmingham & Willenhall